Frequently Asked Questions

You can create an account by clicking the 'Sign in with Steam' button in the top-right corner. We use Steam authentication, so you need a valid Steam account to use our services.

Steam integration allows us to securely manage your inventory and enable item withdrawals. We only request the necessary permissions to provide our services.

You can log out by clicking on your profile picture in the top-right corner and selecting 'Sign Out' from the dropdown menu.

Navigate to your profile by clicking on your avatar in the top right, then select the 'Settings' tab to modify your account preferences, including notifications and trade link settings.

Browse our selection of cases, select one you're interested in, and click the 'Open Case' button. You'll need sufficient coins in your account to open paid cases.

Each case displays the probability of obtaining specific items. Our probabilities are transparent and honest, giving you a clear picture of your chances for each item.

Yes, we offer free cases that can be opened once every 24 hours. Look for cases with the 'FREE' label on our cases page.

Test mode lets you simulate opening a case without spending coins. It's a great way to preview the case opening experience before using your coins.

We accept various payment methods including major cryptocurrencies. You can see all available payment options in the 'Add Funds' section.

Yes, we use industry-standard encryption and security protocols to protect all payment information. We do not store your payment details on our servers.

Yes, minimum deposit amounts vary by payment method. The specific minimum amount will be displayed when you select a payment method in the 'Add Funds' section.

Our refund policy covers specific situations such as technical issues or payment errors. Please see our full Refund Policy.

Items you win from cases are automatically added to your inventory. You can view them in the 'Inventory' section of your profile.

To withdraw items, go to your inventory, select the item you want to withdraw, and click the 'Withdraw' button. You'll need to set up your Steam trade link in your account settings first.

Yes, you can sell items from your inventory back to the site for coins. The sell price is predetermined and will be displayed when you select the 'Sell' option.

Some items may have a trade lock for a short period after being added to your inventory. This is for security purposes and to comply with Steam's trading policies.

You can contact our support team through our dedicated support ticket system.

We typically respond to support tickets within 24 hours. For urgent issues, we strive to reply even faster.

If you encounter a technical issue, try refreshing the page first. If the problem persists, please submit a detailed report through our support ticket system, including what you were doing when the issue occurred and any error messages you received.