Refund Policy

Introduction

At PowerDrop, we strive to ensure your satisfaction with our services. This refund policy outlines the conditions under which refunds may be issued for purchases made on our platform.

Digital Items and Virtual Currency

PowerDrop primarily deals with digital items and virtual currency (coins). Due to the nature of these digital goods, all purchases are generally considered final once the transaction is completed.

Virtual currency, once added to your account, cannot be refunded as it is immediately available for use and cannot be recovered by our system once credited.

Refund Eligibility

Refunds may be considered in the following exceptional circumstances:

Technical issues that prevented the delivery of purchased coins to your account
Unauthorized transactions that can be verified through our security systems
Double-charging or other payment processing errors on our part
Service unavailability that prevented you from using your purchase as intended

Refund Process

If you believe you are eligible for a refund, please follow these steps:

Submit a support ticket through our Support Tickets section with details of your purchase
Include relevant information such as transaction IDs, payment method used, and a clear explanation of the issue
Our support team will review your request and respond within 2-3 business days
If approved, refunds will be processed to the original payment method when possible

Refund Timeline

Refund requests must be submitted within 14 days of the original purchase date. Refunds, when approved, are typically processed within 5-7 business days, though the time for funds to appear in your account depends on your payment provider.

Exclusions

Refunds will not be issued in the following situations:

Purchases of coins that have been partially or fully used
Claims based on personal preference or change of mind
Requests made after the 14-day refund request period
Cases where our terms of service have been violated

Contact Us

If you have any questions about our refund policy, please contact our support team at: [email protected]

Last Updated

This policy was last updated on January 1, 2023